Shipping policy

Last Updated: August 20, 2026

Fundy Flow 3D is the customer-facing name and online storefront of Fundy Flow Saint John 3D Printing, a registered New Brunswick business.

At Fundy Flow 3D, many of our products are 3D printed specifically for your order. Please keep in mind that production time and shipping time are separate.

This policy explains how orders are produced, prepared, shipped, and delivered.

Order Processing & Production Time

Many Fundy Flow 3D products are made to order.

Production time may vary depending on:

Product size
Print complexity
Quantity ordered
Personalization or special requests
Current order volume
Filament or material availability
Printer availability
Unexpected print failures or equipment issues

3D printing can take several hours or longer for a single item, particularly for larger or more detailed products.

Any production or processing time shown on a product page is an estimate unless Fundy Flow 3D specifically states otherwise.

Production Time Is Not Shipping Time

Estimated production time refers to the time required to manufacture and prepare your order.

Shipping time begins only after your order has completed production and has been handed over to the shipping carrier.

For example, a shipping service advertised as taking several business days does not include the time required to print and prepare your order.

Order Confirmation

After placing an order, you should receive an order confirmation using the contact information provided during checkout.

Please review your order carefully and contact Fundy Flow 3D as soon as possible if you notice an error.

Once production begins, changes or cancellations may no longer be possible.

Shipping Destinations

Available shipping destinations will be displayed during checkout.

If the checkout system does not provide a shipping option for your location, please contact Fundy Flow 3D before placing your order to determine whether another arrangement may be available.

Shipping Charges

Shipping charges, when applicable, are calculated or displayed during checkout.

Shipping costs may depend on factors such as:

Destination
Package size
Package weight
Shipping service selected
Carrier rates

Any available shipping options and their applicable charges will be shown before you complete your purchase.

Estimated Delivery Times

Delivery estimates shown during checkout or provided by a shipping carrier are estimates only.

Once a package has been accepted by the carrier, actual delivery times may be affected by circumstances outside Fundy Flow 3D's control, including:

Weather
Severe storms
Holiday shipping volumes
Transportation delays
Carrier service interruptions
Labour disruptions
Remote delivery locations
Customs processing where applicable
Incorrect or incomplete delivery information

Fundy Flow 3D cannot guarantee a carrier's delivery date unless we have specifically agreed to a guaranteed arrangement with you.

Tracking Information

When tracking is available for your selected shipping method, tracking information may be provided after your order has shipped.

Please allow time for the carrier's tracking system to update after a shipping label is created or the package is accepted.

Some shipping methods may not include tracking.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check:

Recipient name
Street address
Apartment or unit number
City
Province, state, or region
Postal or ZIP code
Country

If you notice an address error, contact Fundy Flow 3D immediately.

We will make reasonable efforts to correct the address if the order has not yet shipped.

Once a package has been transferred to the shipping carrier, we may not be able to change its destination.

Incorrect Addresses

Fundy Flow 3D is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer.

If an order is returned to Fundy Flow 3D because of an incorrect address, additional shipping charges may be required before the package can be sent again.

Original shipping charges may not be refundable when a delivery failure results from incorrect information provided by the customer.

Returned or Unclaimed Packages

If a package is returned to Fundy Flow 3D because it was:

Unclaimed
Refused
Undeliverable
Sent to an incorrect address provided by the customer
Not collected from a carrier or postal location

we will contact you when possible to discuss available options.

Additional shipping charges may apply if you request that the order be shipped again.

Made-to-order and personalized products are not automatically eligible for a refund simply because a package was returned or unclaimed.

Carrier Delays

After an order has been transferred to the shipping carrier, delivery is handled by that carrier.

Fundy Flow 3D is not responsible for delays caused by the carrier or events outside our reasonable control.

However, if you experience a significant shipping problem, please contact us and we will make reasonable efforts to help you determine the status of your shipment.

Packages Marked Delivered

If tracking information indicates that your package has been delivered but you cannot locate it, please first:

Check around the delivery location
Check mailboxes, parcel lockers, entrances, porches, or other safe-drop locations
Ask other members of your household
Check with neighbours where appropriate
Contact the shipping carrier

If the package still cannot be located, contact Fundy Flow 3D and we will review the available shipping information with you.

A carrier's delivery scan may be considered when reviewing a missing-package claim.

Lost Packages

If tracking stops updating or a package appears to be lost in transit, please contact Fundy Flow 3D.

Where appropriate, we may assist with a carrier inquiry or claim.

A package may need to meet the carrier's definition of lost before a replacement, refund, insurance claim, or other resolution can be determined.

The resolution available may depend on:

The shipping service selected
Carrier policies
Tracking information
Insurance coverage
The circumstances of the shipment

Damaged During Shipping

Please inspect your order as soon as possible after delivery.

If an item arrives damaged, contact Fundy Flow 3D within 7 days of delivery at:

FundyFlow3d@gmail.com

Please include:

Your name
Order number
A description of the damage
Clear photographs of the damaged product
Photographs of the shipping box or mailer
Photographs of any damaged packaging
A photograph of the shipping label when requested

Please keep the product and all original packaging until the claim has been reviewed.

The shipping carrier may require photographs or other information when investigating damage.

Replacement of Shipping-Damaged Products

If a product is confirmed to have been damaged during shipping, Fundy Flow 3D may provide an appropriate resolution, which may include:

Replacement
Refund
Carrier claim
Another mutually appropriate solution

The appropriate resolution will depend on the circumstances of the order and the damage.

Incorrect Item Received

If Fundy Flow 3D ships an incorrect item, colour, size, variation, or quantity, please contact us within 7 days of delivery.

We will correct confirmed fulfillment errors at our expense.

Multiple-Item Orders

Orders containing several products may require additional production time.

Where necessary, products may also be shipped separately.

If your order is divided into multiple shipments, you may receive more than one package or tracking number.

Personalized and Special-Request Orders

Personalized products and other specially requested items may require additional production time depending on the requested specifications.

Please ensure that all information you provide is correct before submitting your order.

Production cannot always be changed once printing has started.

Rush Orders

Do not assume that placing an order with an expedited shipping service also expedites production.

Expedited shipping affects transportation time only unless Fundy Flow 3D has specifically agreed to rush production.

If you need an item by a particular date, please contact Fundy Flow 3D before placing your order so we can determine whether the requested timeline is reasonably achievable.

Local Pickup

If local pickup is offered as an option during checkout, pickup instructions will be provided directly with your order.

Fundy Flow 3D is a home-based business and does not operate a public retail storefront.

Please wait until you have received confirmation that your order is ready before attempting to collect it.

Selecting local pickup does not eliminate normal production time.

International Orders

If international shipping is offered to your location, additional customs procedures, import charges, duties, taxes, or brokerage fees may apply.

Unless otherwise stated during checkout, customers are responsible for any import-related charges imposed by their country or local authorities.

Customs processing may also cause delays outside Fundy Flow 3D's control.

Delivery Deadlines and Special Occasions

If an order is intended for a birthday, holiday, event, gift, or other specific date, please order as early as possible.

Production and carrier delivery estimates are not guarantees.

Fundy Flow 3D cannot be responsible for a missed event or deadline resulting from carrier delays or other circumstances outside our reasonable control unless a specific delivery commitment was agreed to in advance.